From a traditional staffing scheduler to Mach 1 Scheduler.
A national healthcare staffing and practice management organization replaced its scheduler and measured the difference per action. Filling an open shift went from 135 seconds to 10. A swap went from 300 seconds to 10. So did a timecard correction.
- Customer
- A national healthcare staffing and practice management organization
- Industry
- Healthcare staffing and practice management
- Product
- Mach 1 Scheduler (Scheduling & Shift Management)
- Transition
- From a traditional staffing scheduler
Transparency, and a schedule the whole team could work from.
Traditional staffing software tends to lack transparency and does not support a collaborative, team-based way of working. Before the change, the organization was living with three problems.
No real-time view of the schedule
Coordinators and clinicians could not see the same schedule at the same time, so questions about coverage ran through calls and texts.
Manual processes, missed shifts
Filling an open shift, handling a swap, and correcting a timecard were each a hand-worked sequence in the old tool, and the confusion between steps produced missed shifts.
Providers left out of the loop
Shift assignments were communicated poorly, and provider satisfaction suffered for it.
Mach 1 Scheduler, built for healthcare staffing and practice management.
Real-time schedule visibility
One live schedule across departments, on the web for the office and in the app for clinicians, so everyone reads the same record.
Team-based shift management
Open shifts are offered to qualified clinicians who accept from their phones, and swaps are requested and approved inside the schedule instead of around it.
Notifications and credential tracking
Clinicians are told about assignments and changes automatically, and each credential is tracked to its expiration so nobody is scheduled on a lapsed license.
Three everyday actions, timed before and after.
- 93%Open-shift fill135 seconds before. 10 seconds after.
- 97%Shift swap300 seconds before. 10 seconds after.
- 94%Timecard correction300 seconds before. 10 seconds after.
Seconds per action on the previous scheduler and on Mach 1 Scheduler. The percentage is the time saved on that action.
“Saves me time, respects my preferences, and reduces the daily chaos.”
The pattern behind these numbers, one live record that the office and the field both work from, is the subject of what middle office staffing is. The field data from a second deployment, a paper-timesheet workflow, is in the field guide summary.
About this case study.
Which Mach 1 product did the organization use?
Mach 1 Scheduler, the product behind the Scheduling & Shift Management capability. It replaced a traditional staffing scheduler and covered open-shift fills, swaps, notifications, credential tracking, and timecard corrections for a healthcare staffing and practice management operation.
How were the time savings measured?
Per action. Each figure is the seconds one common task took on the previous scheduler and on Mach 1 Scheduler: filling an open shift, completing a shift swap, and correcting a timecard. The percentage is the time saved on that action.
Does the result apply outside healthcare staffing?
The three actions measured, filling an open shift, swapping one, and correcting a timecard, exist in any operation that places people into shifts. Healthcare adds credential rules on top, which is why it was the hardest place to prove it.