Same-day demand. Last-minute cancellations. Mach 1 handles both.
When demand lands, Mach 1 broadcasts the shifts to your ranked, qualified pool, workers claim them from their phones, and when someone cancels the next wave of ranked, qualified workers is ready to launch — with escalation and reminders running in the background so nothing quietly stays unfilled.
How do hospitality and event staffing agencies fill same-day shifts with Mach 1?
When demand lands, you create the shifts and Mach 1 offers them to your qualified pool in ranked waves. Workers accept from their phones, a declined or expired offer moves on to the next wave, and shifts still open near start time are flagged as at risk. Geofenced clock-in confirms who arrived, and approved hours flow into the client's invoice.
What makes hospitality & events hard to staff.
Same-Day Spikes
Demand spikes the same day, often with no fast way to reach your pool, so a function gets confirmed with almost no runway to crew it.
Last-Minute Drops
Cancellations leave shifts uncovered at the worst moment, and paper timesheets pile up at large events with no clean way to reconcile them.
Clients Calling Schedulers
Clients call your schedulers directly because there is no clean way to send a request, so every event turns into a scramble on the day it matters most.
Built to fill fast and bill clean.
Broadcast to your whole pool, ranked
Spin up ad-hoc or bulk shifts the moment demand lands and broadcast them instantly. Invites go out ranked — qualified, closest, most reliable first — not alphabetically.
Workers claim from their phones
Open shifts land in the worker app. First qualified claim wins, and your schedulers watch shifts fill instead of dialing down a list.
The next wave is ready when someone cancels
When someone cancels, the next wave of ranked, qualified workers is ready. Launch it with one tap, or let a site launch it on its own. Invite windows expire and move on, so a drop at 4pm doesn't mean a hole at 6pm.
Escalation runs on a timer
Still unfilled? Escalation policies widen the pool automatically, at-risk shifts get flagged before the event, and shift reminders cut no-shows on the day.
Recurring events staff themselves
Weekly banquet? Season-long venue contract? Event series carry their staffing template forward so every recurrence starts staffed, not from zero.
Clients submit their own requests
Clients send requests through their own portal — or just forward an email, and intake turns it into an order. The request lands clean, with details attached, ready to staff. Clients can build preferred-worker lists and rate the staff they get.
Watch an order go from request to staffed.
On the day, you can see the floor.
Geofenced clock-in verifies arrivals at the venue, and a live view shows who's on site right now — so when the client asks "where's my crew," you answer from a screen, not a group text. Hours flow straight from clock-in and clock-out into one clean client-facing bill per period. No post-event reconciliation scramble.
We connect your stack. We don't replace it.
Runs on top of your ATS
Candidates, jobs, shifts, and worked time stay in sync both ways. Keep the ATS you already run.
Your payroll provider stays
Validated time exports clean to payroll, no re-keying. Nothing gets torn out.
No rip and replace
We connect the work between placement and payroll. The rest of your operation stays put.
What changes.
Same-day demand reaches your whole ranked pool at once. Shifts fill before the window closes.
When someone cancels, the next wave is ready. Launch it with one tap, or let a site launch it on its own — a drop at 4pm isn't a hole at 6pm.
No-shows drop: reminders before the event, at-risk flags early, a live view of the floor during it.
One client-facing bill per period, no post-event reconciliation scramble.
Other operations we're built for.
Hospitality & Events Staffing: common questions.
What happens when a worker cancels at the last minute?
The shift reopens and the next wave of ranked, qualified workers is lined up. A coordinator launches it with one action, or a site can opt in to launch it automatically. Shifts that are still open close to start time appear on the at-risk board, and a final broadcast goes to the wider pool.
Can clients submit staffing requests themselves?
Yes. Clients place orders in the client portal, or forward an email and AI intake drafts the order for a coordinator to review and approve. Clients can also keep preferred-worker and do-not-return lists.
How do we know who actually showed up on event day?
Workers clock in on the app, and a clock-in outside the venue's geofence is rejected. A live board shows who is on site, and a shift with no clock-in is marked as a no-show and sent for replacement. Approved hours then feed the client's invoice.
Seen enough?
Book a demo scoped to your next event — we'll spin up the shifts, fill them from a live pool, and drop a worker so you can watch the backfill.